Legal Information & How to Complain
fourteen is a law firm
Web address: www.fourteenlawfirm.uk
Address: Third Floor, 16 Zetland Terrace, Saltburn, Yorkshire TS12 1BS
Email: njroughton@fourteenlawfirm.uk
fourteen is the approved trading name, used by fourteen LTD.
fourteen LTD is a recognised body in solicitor practice which is authorised and regulated by the Solicitor Regulation Authority (SRA)
fourteen SRA no. 640389
fourteen LTD is a company incorporated in England and Wales and registered at Companies House.
Company no. 10711658
The word ‘fourteen’ used by this website refers to the trading name of fourteen LTD. The sole director of fourteen LTD is Nathan Roughton, who is a recognised senior solicitor, authorised and regulated by the Solicitors Regulation Authority (SRA number 30600).
All regulated and authorised lawyers and law firms are subject to the rules and principles of professional conduct which are regulated by the SRA.
Nothing in this website constitutes legal advice. The information and opinions expressed on this website should not be relied on or used as a substitute for legal advice.
We cannot accept responsibility for any viruses that may affect the material you download.
We will not be liable for any loss or damage caused, viruses or other technological harmful material that may affect your computer equipment, computer programmes, data or other material due to your use of our website.
This website contains links to other websites and to material contained on other websites. fourteen is not responsibility for the content of such websites and disclaims all liability in respect of such content.
fourteen data protection registration no. ZA787640
Our data protection officer is Nathan Roughton.
Complaints
We want to give you (and every client) the best possible service.
However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact Nathan Roughton to discuss your concerns and he will do his best to resolve any issues. If you would like to make a formal complaint, then you can request to be sent our complaints procedure (which shall be provided to you and without charge). Making a complaint will not affect how we handle your case.
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
Within six months of receiving a final response to your complaint
and
No more than six years from the date of act/omission; or
No more than three years from when you should reasonably have known there was cause for complaint.